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Nurse Triage Hotline - Available 24/7:  844.974.2178

The nurse is available to evaluate and initiate action for your employee's injury.

The nurse will review your employee's injury and:

1. Prescribe self-care treatment directly to the employee, in which case no claim will be established or fee applied.

2. Direct treatment to an approved in-network facility or telemedicine provider.

    The nurse will coordinate the visit by providing claim information to both the provider and Fund member.

    Fund members will still need to file a claim as they would normally. A claim form can be accessed and submitted.

      A nurse visit fee of $115 will be applied to your claim cost in these instances. 

In most cases, triage care will provide a quicker return to work and a better claim outcome.

Historically, close to 25% of all triage calls are resolved through employee self-care treatment.

Triage calls may reduce emergency room and urgent care visits that have an average costs of $1,200 and $200 respectively. 

If a triage call is not work related or there's already treatment in place, the nurse will refer the employee back to their supervisor.